❓ General Help & Troubleshooting
Not sure what’s going on with your plant? You’re not alone. This guide covers the most common concerns our customers face and what to do about them.
🔍 Plant Shock – What It Is and What to Expect
After planting or delivery, some plants may show signs of stress. This is often transplant shock, and it usually resolves with time, water, and patience.
- Bamboo may shed a few leaves in the first 2–3 weeks
- Evergreen shrubs may look pale or slightly droopy at first
- As long as the soil is moist and new growth appears, your plant is settling in
🍂 Yellowing or Browning Leaves
Don’t panic — this is often a sign of something simple.
Check for:
- Dry soil — In the warmer/drier months, this is by far the most likely cause of plant stress
- Overwatering or poor drainage (check that pots aren’t waterlogged)
- Nutrient deficiency — apply a balanced fertiliser
- Cold or frost damage — this usually recovers in spring
Tip: Feel the soil 2–3 inches below the surface. If it’s dry, water. If it’s soggy, improve drainage.
🪳 Pests and Problems
Most pests can be handled easily with early action:
- Aphids, whiteflies — often appear on new growth; remove by hand or spray with organic soap
- Leaf spot / mildew — avoid overhead watering; improve airflow
- Slugs or snails (especially on young laurel) — use barriers or wool pellets
🚚 Plants on Arrival – What’s Normal?
- Some leaf curl, minor breakage, or slight yellowing is normal after transport
- Your plant has been grown in a pot and may look rootbound — this is fine
- Water thoroughly and plant as soon as possible
Still unsure? Send us a photo and we’ll check it for you.
⏳ Slow or No Growth?
- Newly planted shrubs may focus on root development first
- Bamboo typically sends up new canes in late spring to early summer
- Most evergreens flush with new growth during summer months
❄️ Cold, Frost or Snow Damage
- Many plants can lose leaves or get scorched during hard frost
- New buds typically push through in spring
- Avoid pruning frost-damaged growth until new shoots appear
🧳 Still Need Help?
We’re happy to help you get it right. Just email us with a photo and description of the issue.
Helpful info to include:
- Date of planting and whether it’s in the ground or a container
- Watering frequency
- Sunlight conditions
- Any recent weather events (e.g. frost, heatwave)