Delivery Information
📦 Delivery Rates
- Standard Delivery: £29.95
- Pallet Delivery: £39.95
- Free Delivery: Orders over £600 qualify for free shipping
⏱ Delivery Times
Unless otherwise requested, delivery takes place within 3–7 working days.
Need it sooner? We’re flexible — just get in touch and we’ll do our best to help.
📦 Standard Delivery
Ideal for most small to medium-sized plants and accessories.
🔹 How It Works
- Delivered via XDP, specialists in larger/bulkier parcels
- You’ll receive tracking and ETA on the morning of delivery
🚛 Delivery Details
- Delivery days: Tuesday to Friday
- Arrives within 1–2 working days after dispatch, Scotland can occasionally take 3 days
- Dropped at your doorstep, no signature required
🚛 Pallet Delivery
Used for large or heavy items such as mature hedging plants and planters.
🔹 How It Works
- Delivered on a next working day pallet service
- Delivery window: 8:00 AM to 6:00 PM
- Pallet is delivered to the front of the property
- Plants/planters are secured and protected on a wooden pallet
🔔 Important Requirements
- Please ensure someone is present to accept the delivery
- Access must support a 7.5-tonne or larger vehicle (e.g., supermarket van)
- If access is restricted or a timed delivery is required, please contact us
❌ If You’re Not Home
- The driver may leave the pallet in a safe place
- Re-delivery or redirection charges may apply if delivery fails
📞 Questions?
Not sure if your order requires pallet delivery?
Contact us or call 01424 893593 — we’re happy to help.
🔁 Returns Policy
You are entitled to cancel your order under the UK Distance Selling Regulations.
🔹 Cancellation Window
- Notify us in writing within 7 days of delivery
- Include your order number
🔹 Return Conditions
- Return goods within 14 days in their original condition
- You are responsible for the return cost and ensuring the items arrive safely
- We recommend using a tracked and insured courier
🔹 Return Address
BambooGiant
Athelas Plants
Straight Lane, Hooe
East Sussex TN33 9HU
💷 Refunds & Return Costs
| Reason for Return | Delivery Refund | Return Shipping Cost |
|---|---|---|
| Item as described, customer changed mind | ❌ No | ❌ Customer pays return shipping |
| Item incorrect, damaged, or faulty | ✅ Yes | ✅ We cover return shipping costs or arrange collection |
Returned goods may be declined if our policy is not followed.
This policy does not affect your statutory rights.
💬 We’re Here to Help
Your satisfaction is incredibly important to us. If there’s a problem with your order, just let us know — we’ll always do our best to make things right.